Questions and answers
Where do you deliver?
We deliver to the postcodes we serve. Enter your postcode on the home page or at checkout and we show you whether we deliver there, the delivery fee and the expected delivery time. In areas near us we deliver in our own vehicle. Elsewhere we may use a courier for products that travel well, nationwide.
How do you keep the meat cold?
Orders are vacuum-packed and shipped in sealed cold boxes at 0-5°C. Chilled products are packed and handed over at 5 degrees Celsius or below, and frozen products at -18 degrees Celsius or below. For our own deliveries we record the product and pack temperature at hand over. We never publish a temperature we did not measure.
What is the order cut-off and when do you dispatch?
Orders placed before 14:00 on a working day can go out on the next available delivery day shown at checkout. We do not dispatch on weekends, so that meat is not held in transit over a weekend. Orders placed late on a Thursday or on a Friday are dispatched on the next working day.
How much is delivery?
The delivery fee depends on your postcode and is shown before you pay. Delivery is free on orders of R1 500 or more.
Why does the price change after weighing?
Cuts are sold by weight, so the weight shown at checkout is an estimate. Prices include VAT and the final price is set on weighing. If your final price came out lower than you paid because the cut weighed less than estimated, we refund the difference.
How do special orders work?
Use the special order form for custom cuts, carcasses and bulk braai orders. A butcher reviews every request and WhatsApps you a quote within 24 hours. There is no payment until you approve, and a quote stays valid for 7 days.
Can I collect my order?
Yes. Choose collection at checkout. Collection hours: [COLLECTION HOURS]. Please bring your order reference.
What if something is wrong with my order?
Keep the items and the packaging. Within 24 hours of delivery, open your order page and use Report a problem, with a clear description and a photo. We review it and reply, normally within one working day. If we agree the goods were defective or not as ordered, we replace them, refund them or give you credit.
More detail: delivery and refunds, special orders.